How to Redact Numbers from Kaia Meeting Recordings, Transcripts, and Summaries

Objective

Configure Kaia to automatically remove numeric values/strings from Kaia meeting recordings, transcripts, and AI-generated post-meeting summaries.

Applies To

• Outreach Admins
• Kaia

Before you begin

What is numeric redaction?

Numeric redaction recognizes when four or more digits in a sequence are spoken out loud during a recorded call or meeting and then both:

1. mutes (silences) that portion of the recorded meeting audio.
2. excludes that portion from the meeting transcript and AI summary.

Calls/Meetings with redactions have a badge applied on the call recording page to indicate redaction processing has been applied.

What is not redacted?

As number redaction is a post-processing function, any functions or features engaged in real time during a live call/meeting will not be subject to redaction.

Currently, redaction is only available for strings of numbers (four or more digits spoken in a sequence). Automated recognition and redaction of other types of information spoken in a meeting/call recording is not supported.

Key Considerations

• Numeric redaction enablement for users is controlled by a profile setting that is configured by the Outreach Admin. It cannot be modified directly by end users with a redaction-enabled profile.
• Once numeric redaction is enabled for a profile, all future Kaia calls/meetings hosted by users with that profile will be processed for redaction—redaction processing cannot be enabled/disabled for only certain meetings.
• Whether a meeting is processed for redaction is determined by the redaction setting of the meeting host.
• Redaction processing cannot be done retroactively (on meetings/calls that occurred before the host's profile was enabled for redaction). The redaction setting for the meeting host at meeting start determines whether the meeting is processed for number exclusion.
• The call recording and transcript are not available until after the redaction processing has been completed. This can take a few minutes depending on the meeting duration.
• Number redaction is a permanent process—the redacted portions of a recording/transcript/summary cannot be recovered or seen by any user, including Admins.

Procedure

1. Access the Outreach Platform as an Outreach Admin.
2. In the left nav, click Administration.
3. Click User management > Access control.
4. In the Profiles tab (open by default), find and click the profile on which to apply numeric redaction.
5. Find the section for Kaia Meetings > Kaia Recording Options.
6. To apply redaction, under Redact sensitive Information, select On.
   
7. Click Save.

Now, users with this profile will have number strings of four or more digits automatically excluded in recordings, transcripts, and summaries of meetings and calls going forward.