How to use Chat in Kaia

Objective

In this article you will learn how to use the chat in Kaia to collaborate with your colleagues within the context of specific recordings and recording moments.

Applies To

• Outreach users
• Outreach Kaia

Procedure

1. On the recording page, click on ‘Comments’ right above the video player. 
   
2. The Comments panel will appear on the right side of the screen. 
   

Start a new thread or respond to an existing one

1. To start a new thread type in your comment in the ‘Add a comment’ box and submit it by pressing Return key on your keyboard or clicking the Arrow icon in bottom right 
   
2. To continue an already existing thread, simply select the conversation you want to respond to.
3. This will surface the comment box, submit your response there 
   
4. Comments can be enriched with the following:
   1. Mentions: Type in @ or use the @ button to mention a person or a team 
      Users that were mentioned will receive a notification with your comment and will be subscribed to receive future updates in the started thread
   2. Text formatting: Use B and U buttons to create bold and underline text; the list icon will start a list.

Chat Notifications

1. By default, the notifications for Comments are enabled In App and Email
2. Please reference the Notifications configuration article to learn more about notifications and setup

Additional Information

If the mentioned user has no access to the recording, you will be prompted to share the recording with them. If you choose not to share, they will not receive the notification.