Network connection error when trying to play Kaia recordings

Created by Joel Sandi, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

I am unable to play back call recordings in Kaia and receive an error to check my network connection. I've double-checked my internet connection and can access other websites.

Applies To

Outreach Users
IT/Network Admins
Prospects
Outreach Kaia

Resolution

The most common cause for a network connection playback error is due to a VPN rule that is blocking the server. You can test this by trying to access the call recording over a different network that does not use VPN.

To resolve this on a VPN network, contact your network administrator to allow the following Outreach server domains:

https://miprodwestus2a1dcustomer.blob.core.windows.net 
https://miprodwestus2customer.blob.core.windows.net
https://miprodeastus2customer.blob.core.windows.net
https://miprodnortheucustomer.blob.core.windows.net
https://miprodapp1x2.blob.core.windows.net
https://miprodapp2x2.blob.core.windows.net

with domain prefixes for:

miprodwestus2a1dcustomer
miprodwestus2customer
miprodeastus2customer
miprodnortheucustomer
miprodapp1x2
miprodapp2x2